Wholesale & Retail Garage Openers | Email us for wholesale prices.

Wholesale & Retail Garage Openers 

Email us for wholesale prices.

Privacy Policy

In this Privacy Policy, “we”, ‘our” and “us” refers to Neo Garage Doors.

It is important that you read this Privacy Policy.

We are committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you interact with our website www.neogaragedoors.com.au and any related services (collectively, the “Services”). By accessing or using our website and services, you consent to the practices described in this Privacy Policy. With the exception of cases outlined in this Privacy Policy, we are committed to upholding the confidentiality of personal information and will not knowingly share such data without user consent, unless legally obligated. By using our website, you agree to the terms of this policy regarding the collection and utilisation of your information.

1. Information we collect

  • Personal Information: We may collect personal information, including but not limited to your name, email address, shipping address, billing address, phone number, and payment card details when you make a purchase.
  • Non-Personal Information: We automatically collect non-personal information such as your IP address, browser type, and operating system. This information is used for statistical analysis, improving the website, and enhancing your user experience. We also collect website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the service we deliver. This information is anonymous and doesn’t identify a person.
  • Cookies and Tracking Technologies: Like many major websites, we use cookies and similar tracking technologies to collect information about your browsing behaviour, such as the pages you visit and the duration of your visit. Cookies may be used by us for a variety of purposes. For example, we may use cookies to customise the Website according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. You should be able to configure your computer so that it disables “cookies” or does not accept them.

2. How we use your information

  • Order Processing: We use your personal information to process and fulfill your orders, provide order status updates, and communicate with you about your purchases.
  • Customer Support: Your information is used to provide customer support, including responding to your enquiries, resolving issues, and addressing your concerns.
  • Marketing: With your consent, we may send you promotional emails and offers about our products and services. You can opt out of these communications at any time.
  • Analytics and Improvement: We use non-personal information to analyse website usage, track user trends, and improve the functionality and performance of our website and services.
  • Legal Compliance: We may process your information as required by law, or in response to legal requests or regulatory authorities.

3. Sharing your information

We may share your personal information with third-party service providers and partners who help us in delivering our services, such as payment processors, shipping companies, and marketing agencies. We will never sell your personal information to third parties. Your personal information may also be disclosed in cases of legal requirements or to protect our rights or safety.

4. Retention of received emails

We regularly receive and respond to user emails. For record-keeping purposes, we maintain electronic copies of most incoming emails. Unless stated otherwise by the sender, we do not intend to share the content of these emails with third parties except when required by law.

5. Security

We use industry-standard security measures to protect your personal information. However, no method of data transmission or storage is completely secure, so we cannot guarantee the absolute security of your information.

6. External links

Our website may contain links to unrelated sites not under our control. It’s important to note that the privacy practices of these external sites are beyond our reach. This Privacy Policy pertains only to sections of our website we oversee. We recommend reviewing the Privacy Policy of any visited website that collects personal information and exercising caution when sharing data.

You should be able to configure your computer so that it disables “cookies” or does not accept them.

7. Changes to this Privacy Policy

We regularly review all our policies and procedures and may change our Privacy Policy from time to time in order to comply with legislative updates or in order to reflect any changes that we make in the way that we collect or store your Personal Information. We will communicate any changes to the Privacy Policy by updating it on our website. We encourage you to visit our website regularly for any updates to our Privacy Policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the protection of your personal information, please contact us at: info@neogaragedoors.com.au.

We are committed to addressing your enquiries and concerns promptly.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website and services.

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